Stellar Massage: Massage Therapy in Hoover, AL: Policy


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	STELLAR MASSAGE GOOGLE REVIEWS License #E-1866 Diamondhead Building, Hwy 31 1957 Hoover Court, Ste. 206 Hoover, AL 35226 (Behind Wells Fargo in the white office building) (205) 623-1177 StellarMassage1@gmail.com https://www.facebook.com/StellarMassageLLC Please like us on Facebook ________________________________________
	Gift Certificates ORDER HERE ________________________________________ Massage Club Information Discounts--No Contract Share with your household Massage Club Enrollment ________________________________________ LATE ARRIVAL (hover over to see) CANCELLATION POLICY PRIVACY POLICY MY CUSTOMER SERVICE PHILOSOPHY DISCOUNTS AND SPECIALS BENEFITS OF MASSAGE YOUR SESSION GET THE MOST FROM YOUR MASSAGE PAIN SCALE ________________________________________ Accepting all major credit cards. ________________________________________ NEWS: Now Offering Body Contouring Services April is back and is offering Radio Frequency and Cavitaion treatments to help get rid of cellulite, reduce those fatty areas that just wont budge and tighten skin. CBD Lotion Upgrade Up to 100mg CBD $10 Certificate of Analysis available here. We Have Moved! We have moved to the Diamondhead building in the Hoover Court Shopping Center, behind Wells Fargo in the white office building. It is on the far left of the same shopping center as the Jefferson County Revenue Office. We have a 4th treatment room, a larger couple's room, and a bathroom off reception. Clients will also find that they have more privacy as the rooms open onto an interior hallway separate from reception. I've also purchased two spa tables for the comfort of those who cannot comfortably lie flat on their backs. For prenatal clients, this allows us to work your neck and shoulders better while you recline. We Have a Wait List! Our booking service includes a wait list. If we are booked for the time you would like. You can specify what therapist, date and time period you would like to be wait listed for. If we have an opening come up, we will call and/or email that we have an opening and the first to respond will get the spot. Check out our Comfort Craft tables! We have 2 Comfort Craft Model 800 Mid-Split Electric tables. The mid-split means that the table can bend up to a 40° angle, which aids to open the back (9°) or with a steeper angle can be used to assist in stretching. This is the table under all our padding and sheets in 2 of our 4 rooms.
			Book Now POLICY CANCELLATION We request 24 hour notice for all canceled appointments. For a party of 1 or 2, the following fees apply depending on how much notice you give. Less than 4 hours notice is 50% of the price of your booked services. Less than 1 hour notice is 75%. If you no-show or cancel at or after the time of your appointment, 100%. If you booked a group of 3 or more, less than 24 hours is 50%, less than 4 is 75%, no-show or at the time of service is 100%. If we cancel your appointment with less than 4 hours notice and do not offer a replacement therapist, you will receive 30 minutes free. TARDY ARRIVAL A set time is reserved for each client. If you arrive late, the time spent on your massage may have to be reduced. You will be charged the full price of your appointment even if it must be shortened due to your tardiness. STOPPING THE SESSION - INAPPROPRIATE BEHAVIOR This is an ethical, licensed establishment. No sexually inappropriate behavior is permitted (examples include exposing yourself, touching the therapist, or sexual comments or innuendos). Any client who behaves inappropriately will have his/her session terminated and will be charged the fee for the scheduled time regardless of amount of time actually spent on the massage. Our therapists are licensed professionals and do not deserve to be treated like prostitutes. It is our policy to encourage them to file complaints with the police for any solicitation, exposure, or battery. FORM OF PAYMENT We accept cash, local check with ID with a local address, credit card, or gift certificate. PAYING AT SERVICE - CARD NOT PRESENT FEE If you pay for your service using the card on file instead of swiping your card, you will be charged $2 as a card not present fee. Please bring your card. DISHONORED CHECK FEE A $35 fee will be imposed for any dishonored check. MINORS A parent or guardian must be in attendance for the duration of the massage for a minor child. PRIVACY Client information is confidential and will not be shared unless the client requests it in writing or we are legally compelled. DRAPING Clients will remain draped during the entire massage. Only the portion of the body being worked on will be undraped at any time. ILLNESS Please be curteous and reschedule appointments if you are sick. Any late cancellation fee may be applied to the rescheduled appointment. GIFT CERTIFICATES If a gift certificate is lost, please call and cancel the gift certificate. If it is presented for redemption prior to being cancelled, the gift certificate is used and will not be reissued. Gift Certificates are FOR SERVICES ONLY and cannot be used toward tips. *No cash refunds. MASSAGE CLUB** No contract: Your 30/60/90/120 minute massage actually lasts 30/60/90/120 minutes. Your entire household can share your membership. You can buy more massages at the same price, or upgrade to another service at the reduced member price. I'm sorry, upgrades and additional massages cannot be paid for on-line. You can book on-line by clicking the "BOOK NOW" button on the left navigation bar, so you know that there is no preference shown to people who are potential new contracts or non-club members. There is no fee for the use of heat packs, they are offered free when appropriate or requested and will not interfere with the massage. You can bank unused massages. Banked massages are good for 3 years.. Monthly fee is for 1 massage - Massages cannot be split.










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